Customer Success Associate

99yellow (Hiring for HeyHomie); Bengaluru; On-site; INR 312,000 - 424,000; Full time

Job summary

99yellow (HeyHomie) is seeking a Customer Success Associate in Bengaluru. The role is on-site with a 5-day work week. The ideal candidate should have SaaS experience and be adept at handling clients, onboarding, and ensuring retention.

Strong communication, patient approach, and familiarity with CRM tools are preferred. Responsibilities include assisting clients through onboarding, guiding product adoption, and maintaining positive relationships.

Qualifications

• Experience in SaaS customer success and similar roles.
• Experience in client onboarding, retention and voice support.
• Proficient with CRM tools and effective communication.

Skills

SaaS experience

Client handling

Onboarding

Voice process

Client retention

CRM tools experience

Communication skills

Patience

Tools

CRM software

Job description

Posted: Openings: 1 Applicants: Less than 10

Need a Customer Success Associate for a client in BLR. 5 days work from office. Need to have SaaS experience. Exp in client handling, onboarding, voice process, client retention, CRM tools exp, communication skills, patience etc

Skills highlighted with ‘‘ are preferred keyskills

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rated by Executive Growth and Development

Likes

The flexibility and supportive culture are the biggest positives for me. Remote setting allows me to work with flexibility rather than fixed desk hours. The team is really approachable and seniors are always willing to help.