Customer Success Associate

BlueSapling Technologies Pvt. Ltd.; Bengaluru; Presencial; INR 360.000 - 480.000; Tempo integral

Resumo da vaga

Bluesapling is a Bengaluru-based technology and digital transformation company seeking a Customer Success professional. You will be the first contact for clients and end-users to ensure they extract full value from the solution.

You will coordinate demonstrations, conduct training sessions, resolve queries in real time, and report major issues to the Product team while upholding standards and best practices in customer service.

Qualificações

• Must be able to understand software from the end user perspective.
• Strong oral and written communication to train clients on software usage.
• Proactive in anticipating customer pain points and giving feedback to product teams.

Responsabilidades

• Be the first point of contact for clients and end-users.
• Ensure customers derive full value from the solution.
• Coordinate feature demonstrations and provide training sessions.
• Resolve client queries in real time and report major issues to the Product team.
• Uphold established standards, processes and best practices in customer service.

Conhecimentos

Empathy

End-user perspective

Oral & written communication

English & Hindi

Proactive feedback

Formação

Graduates & Postgraduates

Descrição da vaga

Bluesapling is a fast growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about customer service.

Qualifications

• Graduates & Postgraduates can apply for the role.
• 0-1 Year of experience in customer success is strongly preferred.

Skills

• High level of empathy and aptitude to help and resolve problems for others.
• Learning the ability to understand the software from the end user’s perspective.
• Oral and written communication skills to help and train clients on using the software.
• A good hold of English and Hindi languages is a must, and knowledge of any regional language is a plus.
• Expressive and good communication skills
• Good listener and empathetic disposition
• Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Your objective will be to ensure that client is able to extract the value of our solution to the fullest. You will be the first point of contact for the client and end-users of the software. You will be responsible for the successful transition of the customer to our solution, for client communication, and for coordinating with them for conducting feature demonstrations and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to the Product team on any major issues that clients may be facing. Uphold established standards, processes, and best practices in customer service.