Customer Success Executive

Linz Technologies; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

Linz Technologies in Chennai is seeking a Customer Success Executive to act as the primary contact for clients and oversee onboarding, ensuring smooth adoption and high satisfaction. You will manage day-to-day communications, understand client needs, and coordinate with sales and product teams to drive value.

The role emphasizes a proactive, collaborative approach, with opportunities for growth in a dynamic tech environment and a strong focus on customer engagement.

Qualifications

• Bachelor’s degree in any discipline (BBA, BCom, BE, or related fields preferred).
• 0–1 years of experience in Customer Success, Client Servicing, or Support roles.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to handle customer queries effectively.
• Positive attitude, team player, and willingness to learn.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage day-to-day communications.
• Ensure successful product adoption, and address their initial queries for customers.
• Understand customer needs and provide timely solutions or elevate to the technical team when required.
• Maintain and track client accounts, ensuring high satisfaction and retention.
• Collect feedback from customers to improve products, services, and processes.
• Work closely with the sales and product teams to support customer requirements and identify upsell opportunities.

Skills

English communication

Problem solving

Team player

Willingness to learn

Education

Bachelor’s degree in any discipline

Job description

We are looking for a Customer Success Executive to join our team and act as the primary

point of contact for our clients. The ideal candidate will ensure a smooth onboarding

experience, maintain strong client relationships, and drive customer satisfaction and

Key Responsibilities

• Serve as the primary point of contact for assigned clients and manage day-to-day communications.
• Ensure successful product adoption, and address their initial queries for customers.
• Understand customer needs and provide timely solutions or elevate to the technical team when required.
• Maintain and track client accounts, ensuring high satisfaction and retention.
• Collect feedback from customers to improve products, services, and processes.
• Work closely with the sales and product teams to support customer requirements and identify upsell opportunities.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (BBA, BCom, BE, or related fields preferred).
• 0–1 years of experience in Customer Success, Client Servicing, or Support roles.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to handle customer queries effectively.
• Positive attitude, team player, and willingness to learn.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

If you are someone with a passion for technology and customer engagement, we invite you to be part of our growing team!

Location:

Chennai - Mogappair

Experience:

0-1 Year