Customer Success Manager (SaaS- North America))

Hireologist; India; Remote; INR 1,350,000 - 1,650,000; Full time

Job summary

A leading tech company in India is seeking an experienced Customer Success Manager (CSM) to lead onboarding and support for customers. The role involves providing training, addressing issues, and ensuring customer satisfaction. The ideal candidate has 2-3 years of experience in a similar role and excellent communication skills. This position is full-time and remote, with competitive compensation up to ₹15,00,000 INR.

Qualifications

• 2–3 years of experience in Customer Success, preferably in a SaaS environment.
• Demonstrated experience supporting customers in the US or UK markets.
• Technically inclined with the ability to understand and train users on software tools.

Responsibilities

• Lead end-to-end customer onboarding, training, and implementation.
• Provide ongoing support and proactively troubleshoot issues.
• Build strong relationships by acting as a trusted advisor.

Skills

Customer Success management

Onboarding experience

Excellent communication

Problem-solving skills

Job description

Overview

Position: Customer Success Manager (CSM)

Location: Remote

Experience: 2 to 3 Years

Compensation: Up to ₹15,00,000 INR

Role Overview

We are seeking a Customer Success Manager (CSM) to lead the onboarding, training, and ongoing support for our customers. As the primary point of contact from kickoff to go-live, you will ensure customers are successfully integrated into the platform, maximize its value, and adopt best practices to achieve long-term satisfaction.

Key Responsibilities

• Lead end-to-end customer onboarding, training, and implementation.
• Configure the platform to meet customer-specific procurement workflows and needs.
• Provide ongoing support and proactively troubleshoot issues to ensure customer success.
• Build strong relationships by acting as a trusted advisor to drive product adoption and retention.
• Collect and relay customer feedback to help shape product improvements and enhance onboarding processes.

Requirements

• 2–3 years of experience in Customer Success, Onboarding, or Implementation roles, preferably in a SaaS environment.
• Demonstrated experience supporting customers in the US or UK markets.
• Excellent verbal and written communication skills with a customer-first mindset.
• Strong problem-solving abilities and a proactive approach to client management.
• Technically inclined with the ability to understand, configure, and train users on software tools.
• Willingness to work night shifts to align with US-based client schedules.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development and IT System Custom Software Development