Customer Service Associate

Kaabil; Pune District; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Salary - 3.5 To 5 LPA

US Rotational Shifts

2 Rotational Week Offs

Both Way Cab Service

Unlimited Incentive

Job summary

Kaabil is hiring for the position of Customer Success Associate in Pune, India. The role focuses on managing international inbound calls, resolving billing issues, and providing exceptional customer service.

Ideal candidates should have at least one year of experience in an international voice process and possess strong communication skills. The position offers a full-time role with various perks including salary, shift patterns, and incentive opportunities.

Qualifications

• Minimum of 1 year of experience in international voice process.

Responsibilities

• Resolving billing issues using query solving techniques.
• Manage International inbound customer calls.
• Listen actively to customer needs.
• Accurately document customer interactions.
• Collaborate with team members to resolve complex issues.

Skills

Us Calling

International Voice Process

International Calling

US Process

Inbound Process

Inbound Voice Process

Inbound Customer Service

Bpo Voice

Inbound Calls

Us Voice Process

Intern

Job description

Job description

Tech Mahindra is hiring for below role.

Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Preferred candidate profile

With minimum of 1 Year of experience in international voice process

Rounds of interview

• Operation round
• Versant

Perks and benefits

• SALARY - 3.5 To 5 LPA
• SHIFTS- US ROTAATIONAL SHIFTS
• WEEK OFF - 2 ROTAIONAL WEEK OFFS
• BOTH WAY CAB SERVICE
• Unlimited Incentive

Position Details

• Role: Customer Success Associate
• Industry Type: IT Services & Consulting
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Role Category: Customer Success

Education

• UG: Graduation Not Required

Key Skills

• Us Calling
• International Voice Process
• International Calling
• US Process
• Inbound Process
• Inbound Voice Process
• Inbound Customer Service
• Bpo Voice
• Inbound Calls
• Us Voice Process
• Intern