CUSTOMER SERVICE SPECIALIST I

TE Connectivity; Bengaluru; On-site; INR 420,000 - 650,000; Full time

Job summary

TE Connectivity Corporation in Bengaluru, India seeks a Customer Service Specialist I to deliver exceptional service to distribution partners and drive revenue growth through efficient order processing and proactive support.

The role requires handling quotes, processing and expediting orders, and collaborating with internal teams to resolve inquiries. Strong communication skills and experience with SAP/ERP are preferred. This is a dynamic, team-based environment in the TE Solution Center.

Qualifications

• Deliver extraordinary customer experience to distribution partners.
• Build relationships and manage orders from quotes to delivery.
• Engage with customers via calls, email and chat to propose options and solutions.

Responsibilities

• Deliver an extraordinary customer experience by providing Distribution partners with world-class customer service.
• Create revenue by building relationships and quantifying orders through daily tasks, such as creating quotes, processing, and expediting orders.
• Follow-up on Special Price Requests.
• Communicate with Distributors via various channels to assist with real-time needs and provide solutions.
• Coordinate with internal teams to resolve inquiries and requests.
• Nurture revenue streams by collaborating on pricing and maintaining strong customer communications.

Skills

Customer communication

Relationship building

End-to-end order management

Excellent communication

SAP/ERP

Education

Any graduate

Tools

SAP/ERP

Job description

Job Title: CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

Job Requirements

• Deliver an extraordinary customer experience by providing Distribution partners with world-class customer service.


• Create revenue by building relationships and quantifying orders through daily tasks, such as, creating quotes, processing, and expediting orders and worklist functions.


• Follow-up on Special Price Requests.


• Communicate with Distributors via various channels such as telephone, email and chat to assist with real-time needs to propose options and solutions.


• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.


• Nurture and convert revenue streams by working with pricing on a competitive infrastructure through consistent communication with our customer(s).


• Participate in meetings to gain insight, and provide information, about the top priorities for your assigned Distributor.


• Be able to work both independently and as a team to ensure success. Collaboration is a key element in our daily tasks.

Skills

Any graduate

3+ Years of experience in end to end order Management

In current role should have exposure to customers through calls for tactical discussions

SAP/ ERP preferred

Excellent communication skills

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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