CUSTOMER SERVICE ASSOCIATE III

TE Connectivity; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health incentives

Employee stock purchase program

Community outreach

Employee resource group

Job summary

TE Connectivity in Bengaluru, India, seeks an experienced Customer Service professional to support the North America Order-to-Cash process. You will handle order management tasks, maintain customer profiles, and assist with ad hoc requests to ensure 100% quality across transactions.

The role requires effective English communication with international customers, SAP proficiency, and willingness to work night shifts. TE emphasizes continuous improvement and teamwork in a global environment.

Qualifications

• Graduation in any stream.
• 3–4 years of experience in a Customer Service environment, specifically in the Order Management domain.
• Hands-on experience with SAP is preferred.

Responsibilities

• Communicate effectively with international internal customers in English.
• Perform manual order entry, changes, and scheduling agreement updates.
• Handle quote entries and process credits, debits, pro forma invoices, and returns.
• Manage customer portals and support Electronic Data Interchange (EDI).
• Maintain accurate and up-to-date customer profiles.
• Monitor and assign tasks from the Customer Service mailbox.
• Respond to ad hoc requests to support North America Customer Service Teams.
• Gain understanding of other transactional tasks served by the team.
• Ensure consistent use of Standard Work Instructions and Customer Profiles for every transaction.
• Promptly pick new orders/requests from group mailbox to support process efficiency.
• Ensure high quality and on-time delivery of all tasks.
• Demonstrate willingness to learn new tasks as per evolving business needs.
• Ensure constant usage of Leader Standard Work.
• Actively participate in daily Performance Improvement Meetings (PIM).
• Contribute to continuous improvement initiatives (Kaizen, Green Belt, Lean).
• Drive TEOA in alignment with Star Level requirements.

Skills

Excellent communication

Team player

Motivated

Adaptable

Night shift readiness

Education

Graduation in any stream

Tools

Outlook

SAP

MS Office

SFDC

Web Portals

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support the whole North America Customer Service Organization in the background. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of ad hoc requests to support the business in the best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks of 100% quality.

Roles & Responsibility

• Communicate effectively with international internal customers in English.
• Perform manual order entry, changes, and scheduling agreement updates.
• Handle quote entries and process credits, debits, pro forma invoices, and returns.
• Manage customer portals and support Electronic Data Interchange (EDI).
• Maintain accurate and up-to-date customer profiles.
• Monitor and assign tasks from the Customer Service mailbox
• Respond to ad hoc requests to support North America Customer Service Teams.
• Gain understanding of other transactional tasks served by the team.
• Ensure consistent use of Standard Work Instructions and Customer Profiles for every transaction.
• Promptly pick new orders/requests from group mailbox to support process efficiency.
• Ensure high quality and on-time delivery of all tasks.
• Demonstrate willingness to learn new tasks as per evolving business needs.
• Ensure constant usage of Leader Standard Work.
• Actively participate in daily Performance Improvement Meetings (PIM).
• Contribute to continuous improvement initiatives (Kaizen, Green Belt, Lean).
• Drive TEOA in alignment with Star Level requirements.

Desired Candidate Profile

QUALIFICATIONS / EXPERIENCE

• Graduation in any stream.
• Minimum 3–4 years of experience in a Customer Service environment, specifically in the Order Management domain.
• Hands-on experience with SAP is preferred.

Skills And Competnces

(Soft and hard skills needed to succeed)

• Proficient in Outlook, SAP, MS Office (Excel, Access), SFDC and Web Portals.
• Excellent written and verbal communication skills
• Performance-oriented and quality-focused
• Strong team player and collaborator
• Highly motivated and adaptable
• Willingness to work in night shift (7.00 PM to 4.00 AM)
• Quick learner with a proactive mindset

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.