CUSTOMER SERVICE SPECIALIST I

TE Connectivity; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

TE Connectivity seeks a Customer Service/Order Management professional in Bengaluru to drive extraordinary service for our distribution partners. You will handle quotes, order processing, expediting, and price requests while coordinating with internal teams to resolve inquiries and grow revenue.

The role requires 3+ years in end-to-end order management, strong communication, and experience with SAP/ERP systems.

Qualifications

• 3+ years of experience in end to end order management.
• Exposure to customers through calls for tactical discussions.
• SAP/ERP experience preferred.
• Excellent communication skills.

Responsibilities

• Provide world-class customer service to TE Distribution partners.
• Create quotes, process and expedite orders, and manage worklist functions to generate revenue.
• Follow-up on Special Price Requests.
• Communicate with Distributors via phone, email and chat to assist with real-time needs.
• Liaise with internal teams (production, sales, engineering, customer care) to resolve inquiries.
• Collaborate with pricing to maintain a competitive infrastructure.
• Participate in meetings to communicate top priorities for assigned Distributor.

Skills

End to end order management

Customer communications

Excellent communication skills

Education

Any graduate

Tools

SAP

ERP

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers.

Job Requirements

• Deliver an extraordinary customer experience by providing Distribution partners with world-class customer service.
• Create revenue by building relationships and quantifying orders through daily tasks, such as, creating quotes, processing, and expediting orders and worklist functions.
• Follow-up on Special Price Requests.
• Communicate with Distributors via various channels such as telephone, email and chat to assist with real-time needs to propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and convert revenue streams by working with pricing on a competitive infrastructure through consistent communication with our customer(s).
• Participate in meetings to gain insight, and provide information, about the top priorities for your assigned Distributor.
• Be able to work both independently and as a team to ensure success. Collaboration is a key element in our daily tasks.

Skills

Any graduate

3+ Years of experience in end to end order Management

In current role should have exposure to customers through calls for tactical discussions

SAP/ ERP preferred

Excellent communication skills

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork