International Chat Process(Mohali) Work from Office

TP; Mohali; On-site; INR 323,000 - 437,000; Full time

Job summary

Teleperformance in Mohali, India is seeking a Customer Support Executive to handle customer interactions and ensure high customer satisfaction through effective communication and problem-solving.

The role involves managing inbound/outbound channels, documenting interactions, and meeting key performance metrics in a fast-paced environment.

Qualifications

• Excellent communication skills in English.
• Basic computer knowledge.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound chats or emails.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Skills

English communication

Computer literacy

Shift flexibility

Job description

Job Description: Customer Support Executive Teleperformance

Position: Customer Support Executive
Company: Teleperformance
Location: Mohali
Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound, chats, or emails.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.

Salary - 3.8 LPA (Net take home - 26 k +2000 K)