Customer Service Specialist

TP; Jaipur; On-site; INR 201,000 - 268,000; Full time

Job summary

Teleperformance in Jaipur is seeking a Customer Support Executive to handle customer interactions and ensure high satisfaction through effective communication.

The role requires strong English communication, basic computer skills, and willingness to work in rotating shifts. You will contribute to resolving queries, documenting interactions, and meeting quality and productivity targets.

Qualifications

• Excellent English communication skills.
• Basic computer knowledge.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound chats or emails.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity and turnaround time.

Skills

English communication

Basic computer knowledge

Customer orientation

Job description

Job Description: Customer Support Executive – Teleperformance

Position:

Customer Support Executive

Company:

Teleperformance

Location:

Jaipur

Employment Type:

Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound, chats, or emails.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.