Customer Service Sales Specialist

Shubh Sales Products Pvt. Ltd.; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Shubh Sales Products Pvt. Ltd. in New Delhi is seeking a Customer Service Sales Specialist to support customers and drive sales of its construction materials portfolio, handling inquiries, offering product information, and ensuring timely delivery while coordinating with the sales and logistics teams.

The role requires strong communication, proactive lead follow-up, and the ability to manage orders and customer records to deliver high satisfaction and encourage repeat business.

Qualifications

• Strong customer service and support skills for inquiry handling and issue resolution.
• Ability to enhance customer experience and satisfaction through proactive communication.
• Professional phone etiquette and clear communication with customers, vendors and internal teams.
• Basic sales and negotiation skills to understand product features and recommend solutions to customers.
• Attention to detail and organizational skills for managing orders, documentation, and customer records.

Responsibilities

• Handle incoming customer inquiries and provide product information.
• Recommend suitable solutions to meet client requirements.
• Maintain regular phone and in-person communication with customers; coordinate with sales and logistics teams.
• Process orders and assist with pricing and quotations.
• Follow up on leads to drive sales and repeat business.
• Maintain customer records and resolve issues to ensure high satisfaction.

Skills

Customer Service

Sales

Communication

Phone Etiquette

Relationship Mgmt

Negotiation

Order Management

Documentation

Team Collaboration

Office Apps

Tools

Office Suite

Job description

Company Description

Shubh Sales Products Pvt. Ltd. is an authorized distributor of several leading construction and building material brands, including Armstrong, Gyproc, USG Boral, Hilux, Bison, Everest, and UP Twiga. The company focuses on providing high-quality products to meet diverse project needs across commercial and residential sectors. By partnering with established brands, Shubh Sales Products Pvt. Ltd. ensures reliable supply, consistent standards, and strong after-sales support. Team members work closely with clients, contractors, and vendors to deliver value-driven solutions and long-term business relationships.

Role Description

The Customer Service Sales Specialist is a full-time,in offie Saket New Delhi, responsible for supporting customers and driving sales of the company’s product portfolio. Day-to-day responsibilities include handling incoming customer inquiries, providing product information, and recommending suitable solutions to meet client requirements. The role involves maintaining regular phone and in-person communication with customers, processing orders, coordinating with the sales and logistics teams, and ensuring timely delivery. The specialist will also follow up on leads, assist with pricing and quotations, manage customer records, and help resolve issues to maintain high levels of satisfaction and repeat business.

Qualifications

• Strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide timely assistance.
• Ability to enhance Customer Experience and Customer Satisfaction through proactive communication and relationship management.
• Professional Phone Etiquette and clear communication skills for interacting with customers, vendors, and internal teams.
• Basic sales and negotiation skills, with the ability to understand product features and recommend solutions to customers.
• Attention to detail and organizational skills for managing orders, documentation, and customer records.
• Comfort working on-site in New Delhi and collaborating with cross-functional teams in a fast-paced environment.
• Proficiency in common office software and willingness to learn company-specific systems and processes.
• Previous experience in customer service or sales, preferably in distribution, building materials, or related industries, is an advantage.