Customer Success Specialist

Talent Corner Hr Services; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Pick up & drop off from specified loc​

Paid Privilege Leaves

Job summary

SKICORP is seeking an Executive - Customer Success Specialist to join our expanding team in Kolkata. The role focuses on maintaining customer relationships, processing registrations, and generating leads to drive new business opportunities.

The candidate should have a Bachelor's degree in business/marketing and 2-3 years of relevant experience, with CRM experience considered a plus. On-site position at SKICORP Head Office in Kolkata with travel as needed.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field.
• 2-3 years of total & relevant experience with stability.
• Experience in using CRM software or related tools is a plus.

Responsibilities

• Customer Relationship Management: Maintain and enhance customer relationships.
• New Account Registration: Process customer registration through Forms.
• Issue Resolution: Address and resolve customer concerns.
• Making and Sending Quotations: Prepare quotations for required articles and services.
• New Lead Generation: Communicate with leads to arranging meetings and secure new business opportunities.
• Sales Operations: Oversee daily sales coordination & operations.
• Repeat Business: Encourage and manage repeat customer sales.
• Upselling & Cross-Selling: Identify additional sales opportunities.
• Lead Management: Generate and convert sales leads.
• Pipeline Management: Manage the sales pipeline effectively.

Skills

CRM software

Customer relations

Education

Bachelor's degree in business administration/marketing

Job description

Job Title

Executive - Customer Success Specialist

Join our ambitious team with a globally expanding business group established 30 years ago. Our dynamic enterprise includes 9 divisions, 11 group companies, and Joint Ventures with 3 European and 2 Asian multinational corporations. Operating in 5 countries with 8 branches and 4 liaison offices, we're proud of our 240+ diverse team members

What You Will Do

• Customer Relationship Management: Maintain and enhance customer relationships.
• New Account Registration: Process customer registration through Forms.
• Issue Resolution: Address and resolve customer concerns.
• Making and Sending Quotations: Prepare quotations for required articles and services.
• New Lead Generation: Communicate with leads to arranging meetings and secure new business opportunities.
• Sales Operations: Oversee daily sales coordination & operations.
• Repeat Business: Encourage and manage repeat customer sales.
• Upselling & Cross-Selling: Identify additional sales opportunities.
• Lead Management: Generate and convert sales leads.
• Pipeline Management: Manage the sales pipeline effectively.

What We Expect of You

• Bachelor's degree in business administration, marketing, or a related field.
• 2-3 Years of Total & Relevant experience with Stability
• Experience in using CRM software or related tools is a plus.

Perks & Benefits

• Pick up & drop off from specified locations.
• Paid Privilege Leaves.

Work Location

SKICORP Head Office, Kolkata
25, Dakshinee Metropolitan Co-Operative Housing Society, Kolkata - 700105, WB-India
https://maps.app.goo.gl/pedKqh7LVAoHT9AdA

Languages known

• English
• Hindi
• Bengali

SKICORP
25, Dakshinee Co-Operative Society, Metropolitan,
E M Bypass, Kolkata 700105, West Bengal, India
Telephone: [phone] / 2088 / 9748707803
Fax: [phone], Email: [e-mail]
website: www.skicorp.net