Customer Service Specialist – SCG India

SCG; New Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

SCG, expanding in India, seeks a Customer Service Specialist to deliver reliable support, responsive communication, and seamless service delivery. You will be the frontline ambassador ensuring trust and SCG's reputation in India across inquiries, orders, and after-sales support.

Ideal candidates have a business/communications background, 0–3 years of customer service experience, and strong communication skills. Fresh graduates are welcome to apply for this entry-level role in Delhi/NCR.

Qualifications

• Bachelor's degree in Business, Communications, or related fields.
• 0-3 years of experience in customer service, order management, or client support.
• Strong communication and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, and able to handle multiple priorities simultaneously.
• New graduates with enthusiasm and adaptability are welcome to apply.

Responsibilities

• Manage customer inquiries, orders, and requests with accuracy and professionalism.
• Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
• Track order status and proactively update customers on progress or potential issues.
• Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
• Maintain detailed customer records in CRM systems and generate service performance reports.
• Provide after-sales support, including product information, warranty handling, and documentation.
• Support customer engagement activities and contribute to service improvement initiatives.

Skills

Customer service

Communication

Problem solving

Organizational skills

Adaptability

Education

Bachelor's degree in Business, Communications, or related fields

Tools

CRM systems

Job description

SCG, Southeast Asia's most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities - backed by more than a century of leadership in cement, building materials, packaging, and chemicals.

• Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of India's modern construction industry.
• India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG's international markets.
• Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.

About the Role

As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery. This role is crucial for building trust and reinforcing SCG's reputation in India.

Key Responsibilities

• Manage customer inquiries, orders, and requests with accuracy and professionalism.
• Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
• Track order status and proactively update customers on progress or potential issues.
• Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
• Maintain detailed customer records in CRM systems and generate service performance reports.
• Provide after-sales support, including product information, warranty handling, and documentation.
• Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

• Bachelor's degree in Business, Communications, or related fields.
• 0-3 years of experience in customer service, order management, or client support.
• Strong communication and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, and able to handle multiple priorities simultaneously.
• New graduates with enthusiasm and adaptability are welcome to apply.

This role provides exposure to SCG's customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.