Customer Service - Sales Professional

Tata Capital; Rajnandgaon; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in India seeks a dynamic professional to grow our loan and financial services client base in Rajnandgaon. You will identify prospective business areas, screen segments per norms, and drive onboarding and disbursement activities.

The role emphasizes cross-selling, customer satisfaction, and strong vendor networks. The ideal candidate holds a graduate degree and is prepared to build a robust distribution channel while complying with regulatory standards and promoting the Tata Capital

Qualifications

• Graduate in any discipline is required.
• Basic sales and customer service skills are advantageous.

Responsibilities

• Achieve business targets by acquiring and maintaining new client relationships.
• Identify target areas for prospective business.
• Pre-screen customer segments as per organization norms.
• Ensure onboarding and disbursement processes are smooth for customers.
• Ensure high customer satisfaction by understanding customer needs and cross-selling products.
• Execute sales promotion activities to build brand interest in the TCFSL brand.
• Build strong client relationships and a solid brand presence with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels.
• Ensure compliance with Audit / RBI regulations.

Skills

Target area identification

Customer screening

Relationship building

Cross-selling

Sales promotions

Vendor management

Distribution channel development

Regulatory compliance

Education

Graduate in any discipline

Job description

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Graduate in any discipline

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Ensure compliance to all Audit / RBI regulations.