Customer Service Executive – Voice

Vrinda International; Navi Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

Vrinda International in Navi Mumbai is seeking a dedicated Customer Service Executive to manage voice-based interactions within the IT services sector. You will be the primary contact for clients, addressing inquiries with professionalism and efficiency to enhance satisfaction and foster loyalty.

The role requires strong communication, problem-solving, and a client-focused mindset to maintain high service standards in a fast-paced environment.

Qualifications

• Proven ability to solve problems effectively under pressure.
• Strong active listening to capture details in conversations.
• Extensive experience in customer handling and managing diverse client expectations.
• Excellent verbal communication skills with clear speaking style.
• Solid foundation in customer service principles and best practices.
• Proficiency in basic computer operations and office software.

Responsibilities

• Manage incoming voice calls to address customer queries, provide support, and resolve issues.
• Demonstrate active listening to understand client needs and deliver tailored solutions.
• Troubleshoot difficulties and elevate complex matters when necessary.
• Maintain a professional and courteous demeanor to uphold the company's reputation.
• Document call details and customer interactions in the designated systems.
• Navigate internal databases to retrieve information and update records efficiently.

Skills

Problem solving

Active listening

Customer handling

Verbal communication

Customer service principles

Basic computer skills

Job description

Belapur, Navi Mumbai, India | Posted on 10/12/2026

Job Description

Summary

We are seeking a dedicated Customer Service Executive to manage voice-based interactions within the IT Services sector. This pivotal role serves as the primary point of contact for clients, ensuring their inquiries and concerns are addressed with efficiency and professionalism. The ideal candidate will leverage strong communication skills to resolve issues promptly, thereby enhancing overall customer satisfaction and fostering long-term loyalty. This position is essential for maintaining high service standards and driving positive brand experiences in a fast-paced environment.

Responsibilities

• Manage incoming voice calls to address customer queries, provide support, and resolve technical or service-related issues.
  
• Demonstrate active listening to accurately understand client needs and deliver tailored solutions.
  
• Utilize problem-solving techniques to troubleshoot difficulties and elevate complex matters when necessary.
  
• Maintain a professional and courteous demeanor during all client interactions to uphold the company's reputation.
  
• Document call details and customer interactions accurately within the designated systems.
  
• Apply basic computer knowledge to navigate internal databases, retrieve information, and update records efficiently.
  

Requirements

Requirements:

• Proven ability to solve problems effectively and think critically under pressure.
  
• Strong active listening skills to capture details and nuances in customer conversations.
  
• Extensive experience in customer handling and managing diverse client expectations.
  
• Excellent verbal communication skills with a clear and articulate speaking style.
  
• Solid foundation in customer service principles and best practices.
  
• Proficiency in basic computer operations and familiarity with standard office software.