Customer Service / Upselling Executive

Vrinda International; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International in Navi Mumbai is seeking a dynamic Customer Service and Upselling Executive. You will handle voice-based customer interactions, resolve inquiries, and identify opportunities to upsell products and services, contributing to revenue growth and customer satisfaction.

The role emphasizes building strong client relationships, maintaining service quality, and meeting sales targets in a fast-paced environment.

Qualifications

• At least 1 year of experience in customer service or sales.
• Excellent verbal communication for high-volume voice environments.
• Proven track record of meeting or exceeding sales targets.
• Customer-centric approach focusing on relationship management and retention.

Responsibilities

• Manage incoming voice calls to address customer inquiries and provide prompt, accurate solutions.
• Proactively identify sales opportunities during interactions to achieve and exceed monthly upselling targets.
• Build and sustain positive rapport with clients to foster long-term loyalty and trust.
• Analyze customer needs to offer tailored product recommendations that add value to their experience.
• Resolve complex issues while adhering to company protocols and quality standards.
• Document all customer interactions and sales activities accurately within the CRM system.
• Collaborate with team members to share insights on customer trends and improve service delivery.

Skills

Customer service

Upselling

Verbal communication

Retention focus

Tools

CRM system

Job description

Airoli, Navi Mumbai, India | Posted on 10/24/2026

Job Description

Summary

We are seeking a dynamic Customer Service and Upselling Executive to join our team, where you will play a pivotal role in enhancing client satisfaction while driving revenue growth. This position is central to maintaining strong customer relationships and ensuring seamless resolution of inquiries through effective voice-based interactions. The ideal candidate will balance delivering exceptional support with identifying opportunities to promote additional products and services, directly contributing to the organization's financial objectives and reputation for excellence.

Responsibilities

• Manage incoming voice calls to address customer inquiries and provide prompt, accurate solutions.
• Proactively identify sales opportunities during interactions to achieve and exceed monthly upselling targets.
• Build and sustain positive rapport with clients to foster long-term loyalty and trust.
• Analyze customer needs to offer tailored product recommendations that add value to their experience.
• Resolve complex issues efficiently while adhering to company protocols and quality standards.
• Document all customer interactions and sales activities accurately within the CRM system.
• Collaborate with team members to share insights on customer trends and improve service delivery.

Requirements

• Possess a minimum of one year of professional experience in customer service or sales roles.
• Demonstrate exceptional verbal communication skills suitable for high-volume voice-based environments.
• Show a proven track record of meeting or surpassing sales targets and performance metrics.
• Maintain a customer-centric approach with a focus on relationship management and retention.
• Display the ability to multitask and prioritize tasks in a fast-paced setting.
• Have a solid understanding of upselling techniques and the capacity to convert inquiries into sales.