Customer Service / Sales Executive

Vrinda International; Mumbai City; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Vrinda International is seeking a motivated Sales and Customer Service Executive to bridge our IT services with client needs in Mumbai. You will be the primary client contact, handling inquiries, proposing tailored service packages, and guiding deals from lead to close.

The role requires strong communication, a proactive sales mindset, and familiarity with CRM tools to maintain accurate records and drive revenue growth.

Qualifications

• Minimum of 1 year of professional experience in customer service, sales or related IT services field.
• Proven ability to meet or exceed sales targets.
• Strong verbal and written communication, able to translate technical concepts for clients.
• Proficiency with CRM software and standard productivity tools.

Responsabilités

• Serve as the primary contact for client communications and inquiries about IT services and solutions.
• Proactively engage with clients to understand requirements and propose tailored service packages.
• Manage the full sales cycle from lead generation to closing deals.
• Collaborate with technical teams to ensure timely service delivery and issue resolution.
• Maintain detailed records of interactions, sales activities, and pipeline in CRM.

Connaissances

CRM proficiency

Sales driven

Communication skills

Negotiation

Industry knowledge

Formation

Bachelor's degree in Business Administration/Marketing

Outils

CRM software

Office tools

Description du poste

Prabhadevi, Mumbai, India

Job Description

Summary

We are seeking a motivated individual to join our IT Services team in a dynamic Customer Service and Sales Executive role. This position is pivotal for bridging the gap between our technical solutions and client needs, ensuring high levels of customer satisfaction while driving revenue growth. The ideal candidate will serve as the primary point of contact for clients, managing inquiries, resolving issues, and identifying opportunities to expand our service portfolio. Success in this role requires a blend of interpersonal finesse and a solid understanding of the IT landscape, contributing directly to the company's operational efficiency and market expansion goals.

Responsibilities

• Act as the first line of contact for client communications, addressing questions regarding IT services and solutions with professionalism and accuracy.
• Proactively engage with potential and existing clients to understand their requirements and propose tailored service packages that align with their business objectives.
• Manage the full sales cycle, from initial lead generation and qualification to negotiation and closing of deals.
• Collaborate with technical teams to ensure seamless delivery of services and timely resolution of client concerns.
• Maintain detailed records of all customer interactions, sales activities, and pipeline status within the company's CRM system.
• Monitor market trends and competitor activities to identify new business opportunities and refine sales strategies.
• Provide regular feedback to management regarding customer sentiment and emerging market needs.

Requirements

• Minimum of 1 year of professional experience in customer service, sales, or a related field within the IT Services sector.
• Strong verbal and written communication skills with the ability to articulate complex technical concepts in simple terms.
• Proven track record of meeting or exceeding sales targets and demonstrating a results-oriented mindset.
• Proficiency in using Customer Relationship Management (CRM) software and standard office productivity tools.
• Excellent problem-solving abilities with a focus on delivering effective solutions to client challenges.
• High level of adaptability and the capacity to thrive in a fast-paced, evolving work environment.
• A degree in Business Administration, Marketing, or a related field is preferred.