CUSTOMER SERVICE SALES

Vrinda International; Navi Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Vrinda International in Navi Mumbai is seeking a dynamic professional to join our IT Services team in a customer service and sales role. You will serve as the primary contact for clients, addressing inquiries and pursuing sales opportunities to meet targets.

Ideal candidates possess excellent communication, CRM proficiency, and a proven ability to follow up on leads, negotiate terms, and close deals while maintaining a customer-centric approach in a fast-paced voice process environment.

Qualifications

• Excellent verbal and written communication.
• Proficient in CRM tools and practices.
• Strong lead follow-up and pipeline management.
• Proven track record of sales targets.
• Empathetic, patient, customer-centric approach.
• Ability to work in a voice process environment.

Responsibilities

• Handle inbound and outbound calls to address client inquiries.
• Build and maintain relationships with existing customers to ensure high retention.
• Follow up on leads to convert prospects into paying clients.
• Negotiate terms to close deals and secure favourable terms.
• Meet and exceed monthly sales targets and KPIs.
• Resolve customer issues promptly and efficiently through problem-solving.
• Handle customer interactions with professionalism to uphold the company’s reputation.
• Execute sales activities and processes to drive business growth.

Skills

Verbal communication

Written communication

CRM proficiency

Lead follow-up

Negotiation

Sales targets

Problem solving

Customer-centric

Voice process

Tools

CRM software

Job description

Job Description:

Summary

We are seeking a dynamic professional to join our IT Services team in a Customer Service and Sales capacity. This role is pivotal in driving client satisfaction and generating revenue through effective engagement and relationship management. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are met while actively pursuing sales opportunities to achieve organizational targets.

Responsibilities

• Manage inbound and outbound voice communications to address client inquiries and provide support.
  
• Build and maintain strong relationships with existing customers to ensure high retention rates.
  
• Actively follow up on leads to convert prospects into paying clients.
  
• Employ negotiation tactics to close deals and secure favourable terms.
  
• Work diligently to meet and exceed monthly sales targets and performance metrics.
  
• Resolve customer issues promptly and efficiently through effective problem-solving strategies.
  
• Handle customer interactions with professionalism to uphold the companys reputation.
  
• Execute sales activities and processes to drive business growth.
  

Requirements

• Possess excellent verbal and written communication skills.
  
• Demonstrate proficiency in Customer Relationship Management (CRM) tools and practices.
  
• Show a proven ability to follow up on leads and manage the sales pipeline.
  
• Exhibit strong negotiation capabilities to influence outcomes.
  
• Have a track record of achieving sales targets and KPIs.
  
• Display strong problem-solving skills to address complex client situations.
  
• Maintain a customer-centric approach in all interactions.
  
• Be comfortable working within a voice process environment.
  
• Possess a foundational understanding of sales methodologies.
  
• Have the ability to handle customer interactions with empathy and patience.