Customer Service Representative

Jobography Recruiting Services; Gurugram District; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

One-way cab facility

Career growth

International client exposure

Professional work environment

Job summary

Jobography Recruiting Services invites applications for an International Customer Service Voice Process executive in Badshahpur, Gurugram. This full-time role requires 24+ months of international voice/customer service experience and strong English communication skills.

Work from office with rotational shifts and cab facility at night. Responsibilities include handling inbound/outbound interactions, resolving queries, maintaining documentation, and meeting KPIs.

Qualifications

• Minimum 24 months of relevant experience in an International Voice / Customer Service / BPO environment.
• Strong English communication skills.
• Excellent verbal communication and active listening skills.

Responsibilities

• Handle inbound and/or outbound customer interactions through an international voice process.
• Provide professional and accurate assistance to international customers.
• Understand customer requirements and resolve queries efficiently.
• Handle customer complaints and provide appropriate resolutions.
• Maintain high standards of customer experience and service quality.
• Follow defined process guidelines, SOPs and compliance requirements.
• Ensure accurate documentation of customer interactions.
• Meet defined KPIs including productivity, quality, customer satisfaction and adherence.
• Escalate complex customer issues to the appropriate support teams.
• Maintain professional communication throughout every customer interaction.

Skills

English communication

Verbal communication

Active listening

Job description

INTERNATIONAL CUSTOMER SERVICE VOICE PROCESS

• Position: International Customer Service Executive / Senior Executive.
• Process: International Customer Service Voice Process
• Work Location: Badshahpur, Gurugram
• Work Mode: Work From Office
• Shift: International / Rotational Shifts
• Cab Facility: Cab In Night Shifts
• Employment Type: Full-Time
• Industry: BPO / BPM / International Customer Service

ABOUT THE OPPORTUNITY

We are hiring experienced customer service professionals for an International Customer Service Voice Process with a reputed organization in Gurugram.

This is an excellent opportunity for professionals with experience in International Voice / Customer Service / BPO / Contact Center Operations to build their careers with an attractive salary package linked to their experience and career level.

Candidates with strong communication skills and relevant international voice experience are encouraged to apply.

Experience Salary Package

30%% Hike on last CTC or MAX upto: 6.0 LPA

Salary will be evaluated based on:

• Relevant international voice experience
• Current / previous CTC
• Communication skills
• Customer service experience
• Process knowledge
• Leadership / managerial experience
• Interview performance

KEY RESPONSIBILITIES

Customer Service Professionals

• Handle inbound and/or outbound customer interactions through an international voice process.
• Provide professional and accurate assistance to international customers.
• Understand customer requirements and resolve queries efficiently.
• Handle customer complaints and provide appropriate resolutions.
• Maintain high standards of customer experience and service quality.
• Follow defined process guidelines, SOPs and compliance requirements.
• Ensure accurate documentation of customer interactions.
• Meet defined KPIs including productivity, quality, customer satisfaction and adherence.
• Escalate complex customer issues to the appropriate support teams.
• Maintain professional communication throughout every customer interaction.

Mandatory Requirements

• Minimum 24 months of relevant experience in an International Voice / Customer Service / BPO environment.
• Strong English communication skills.
• Excellent verbal communication and active listening skills.
• Comfortable working in an international customer-facing process.
• Willingness to work in rotational / international shifts.
• Willingness to work from the Badshahpur, Gurugram location.
• Candidates should be comfortable working from office.

ONE-WAY CAB FACILITY

One-way cab facility will be provided as per the organization's applicable transport policy.

Candidates should be comfortable with the applicable transport coverage and shift timings.

WHY JOIN?

• Attractive salary packages
• Premium International Voice Process
• Career growth opportunities
• Opportunity to work with an international customer base
• One-way cab facility
• Multiple career levels based on experience
• Professional work environment
• Opportunity to grow into senior and leadership roles

DON'T MISS THIS OPPORTUNITY!

If you have strong International Voice / Customer Service experience and are looking for a better career opportunity with an attractive salary package, this could be the right opportunity for you.

Contact:

Varad: 7666528165

Rohit: 7207734869

Swathi: 9573725471