Customer Service Representative - India - Chennai

Foundever; Chennai District; On-site; INR 201,000 - 279,000; Full time

Job summary

Foundever India Pvt Ltd in Chennai is hiring for an International Technical Support Voice Process. You will handle inbound calls and work to meet client satisfaction during interactions with international customers.

Candidates aged 18-35 with Intermediate or Graduate education and excellent English are invited. Willingness to work in rotating US shifts and office-based work are required; five-day weeks with rotating offs are provided.

Qualifications

• Age 18–35 years
• Intermediate (+2) or graduates
• Freshers allowed
• Exceptional spoken English
• Willing to work in rotational shifts
• Office-based role, salary per market standards

Responsibilities

• Provide technical support to international customers
• Handle inbound calls and meet service guidelines
• Interviews via JAM, HR, Voice and Accent, Tech Test, Operations Round

Skills

Excellent English communication

Technical knowledge

Education

High school diploma or equivalent

Graduate considered

Tools

Skype

Job description

Job Description:

About Us

Foundever India Pvt Ltd

Foundever is;

• World€™s Leading BPO.
• Handle 3 million contacts every day.
• 60000 Employees Worldwide.
• 145 centers in 27 countries.
• 350 clients
• 36 languages
• Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

• Age: 18 years to 35 years
• Minimum Qualification Intermediate (or +2 equivalent).
• Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
• Experience Any Under Grad or Graduate Freshers.
• Communication skills: Exceptional Spoken skills in English
• Shifts: Rotational shifts (Should be comfortable to work in all shifts)
• Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

• Responsibility:Provide Technical Support to International Customers
• Shift Timings:Should be flexible to work in US Rotational Shifts.
• Desired Skills:Need Excellent Communication skills in English.
• Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts)
• Working Days:5 days working
• Weekly Offs:2 Week Offs(Rotational and Split)
• Transport:Home Pickup and Home Drop.
• Rounds of Interview:JAM, HR, Voice and Accent, Tech Test,Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

Education

High school diploma or equivalent

Experience Target

• Call Center experience a plus