Customer Service Representative

Solarsquare Energy; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

Solarsquare Energy in Pune is seeking a customer support executive to handle inbound inquiries, provide product information, and assist customers with orders and exchanges.

You will document interactions in the CRM, collaborate with team members, and escalate more complex problems to supervisors as needed.

This role is ideal for someone with strong communication skills who remains calm under pressure and can manage multiple tasks efficiently.

Qualifications

• 0-3 years of experience in a call center environment or related field.
• Excellent communication skills and ability to handle high-pressure situations.
• Ability to multitask with strong attention to detail.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Handle customer inquiries via phone calls and resolve issues.
• Process requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions using CRM software.
• Escalate complex issues to senior representatives when needed.

Skills

Communication skills

Multitasking

MS Office

CRM software

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior representatives or supervisors when necessary.

Job Requirements :

• 0-3 years of experience in a call center environment or related field.
• Excellent communication skills with the ability to handle high-pressure situations.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
• Basic knowledge of computer applications such as Microsoft Office Suite.