Customer Account Representative

Naukri E-hire; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Naukri E-hire in Bengaluru invites applications for an Inside Sales role. You will handle customer inquiries, process orders, manage returns, and maintain accurate transaction records, contributing to smooth operations.

You will collaborate with internal teams to resolve complex customer issues and strive to meet daily and weekly targets for call volume and sales conversions, while delivering excellent service.

Qualifications

• 0-2 years of experience in inside sales or related field.
• Strong communication skills to build rapport with customers over the phone.
• Proficiency in processing orders, handling returns, and managing inventory levels.
• Basic knowledge of computer applications such as CRM software.

Responsibilities

• Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
• Process orders, handle returns, and maintain accurate records of transactions.
• Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction.
• Meet daily/weekly targets for call volume, sales conversion rates, and other key performance indicators.

Skills

Customer service

Phone communication

Sales skills

Record keeping

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
• Process orders, handle returns, and maintain accurate records of transactions.
• Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction.
• Meet daily/weekly targets for call volume, sales conversion rates, and other key performance indicators.

Job Requirements :

• 0-2 years of experience in inside sales or related field (e.g., marketing).
• Strong communication skills with ability to build rapport with customers over the phone.
• Proficiency in processing orders, handling returns, and managing inventory levels.
• Basic knowledge of computer applications such as CRM software.