Customer Service Representative

Mouser; Pune District; Sur place; INR 300 000 - 450 000; Plein temps

Résumé du poste

Mouser in Pune, India, seeks a Customer Service Representative to deliver exceptional customer experiences across orders, quotes, returns, catalogs, samples, and product information. You will determine customer needs and present suitable options while promoting Mouser services and related products.

The role requires strong verbal and written communication, the ability to work in a fast-paced environment, and alignment with Mouser's quality and service standards.

Qualifications

• Bachelor’s degree.
• Experience can be a combination of internal and external experience.
• Minimum Highly Effective performance in current role.

Responsabilités

• Provides optimal customer experience and handles customer requests (orders, quotes, returns, catalogs, samples, product information, and Mouser services).
• Determines customer expectations and offers options to meet their needs.
• Generates new and repeat business through customer service initiatives and associated product offerings.

Connaissances

Customer service

Multilingual support

Time management

Verbal & written communication

Formation

Bachelor's degree

Description du poste

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelor’s degree.
• Internal candidates:
  • Experience can be a combination of internal and external experience.
  • Minimum Highly Effective performance in current role.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.