Customer Service Team Lead

Mouser; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

Mouser in Pune, India seeks a Customer Service leader to guide daily operations with integrity and ethical business practices. You will hire, train, and manage performance to build a high-performing team while supporting other departments as needed.

The role requires strong knowledge of currencies, margins, and international order processing, plus proficiency in MS Office and e-commerce tools. Fluency in English and the local language is essential.

Qualifications

• Bachelor’s Degree in any field.
• Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
• Bilingual – fluent verbal and written in local language and English.

Responsibilities

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Provides support for other departments and branches as needed.
• Develops results-oriented customer service strategies. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.

Skills

Customer service

Leadership

Multilingual

Currency conversions

Professional writing

MS Office

E-Commerce

Education

Bachelor’s Degree in any field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:
  • Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.