Technical Support Representative

Mouser; Bengaluru; On-site; INR 420,000 - 700,000; Full time

Job summary

Mouser in Bengaluru, India is seeking a proactive Technical Support professional to assist customers with complex requests. You will navigate Mouser’s website and online chat to provide information, guide component selections, and collaborate with internal teams to ensure service excellence.

The role requires a Bachelor’s degree in Electronics Engineering or equivalent, strong analytical skills, and excellent communication.

Qualifications

• Bachelor’s degree required in electronics or related field.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.

Responsibilities

• Handles technical support duties and complex requests.
• Liaises with other teams to ensure service excellence.
• Supports training needs for local Technical Representatives.
• Maintains workflow when coordinators/managers are unavailable.
• Guides customers to Mouser website and online chat for information.
• Explains components and assists in selection for applications.
• Communicates requirements with customers, suppliers, and other departments.
• Attends supplier trainings and company meetings.
• Exhibits understanding of technical specifications for components.
• Uses test equipment and diagrams to analyze PCBs and sub-assemblies.

Skills

Analytical thinking

Time management

Communication skills

Team collaboration

Troubleshooting

Education

Bachelor’s degree in Electronics Engineering or equivalent

Job description

• Successfully performs all Technical Support duties.
• Actively supports the team by helping for complex or uncommon requests using best practices.
• Liaison with other teams for assistance when needed for ensuring service excellence.
• Supports local Technical Representative training needs when necessary.
• Ensures workflow is maintained if coordinator and management are not available.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.
• Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
• Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
• Excellent written and clear verbal communication on Chat, the telephone or in person, and interacts effective with individuals and groups inside and outside the organization.
• Exhibits strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multi-task.
• Demonstrates effective time management and organizational skills.
• Bachelor’s degree in electronics engineering or equivalent field of study.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.