Customer Service Representative

Mouser; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Mouser in India seeks a Customer Service Representative I/II to deliver exceptional service for orders, quotes, returns, catalogs, samples, and product information. You will respond to inquiries, support international customers, and ensure accurate pricing and delivery details.

The role requires strong communication, time management, and accuracy in a multi-currency environment, with training on Mouser processes. Bachelor’s degree is preferred and multilingual capability is a plus.

Qualifications

• Bachelor’s degree or related field preferred.
• Strong verbal and written communication in local language and English.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Process customer requests including orders, quotes, returns, catalogs, and samples.
• Provide product information and Mouser services details to customers.
• Quote pricing and delivery options within deadlines.
• Follow up with customers to ensure satisfaction and repeat business.
• Handle multiple currencies and international order considerations.

Skills

Customer service

Time management

Communication

Multilingual

Quote handling

Order processing

Education

Bachelor's degree

Job description

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.