Customer Service Team Lead

Mouser Electronics; Maharashtra; On-site; INR 550,000 - 850,000; Full time

Job summary

Mouser Electronics is seeking a Lead/Coordinator for the Customer Service office in Maharashtra. You will manage daily operations, hire and train staff, and collaborate across departments to ensure service excellence and compliant pricing practices.

Successful candidates will demonstrate strong written and verbal communication, proficiency in Microsoft Office, and experience with multiple currencies. This role requires flexibility and a commitment to Mouser policies.

Qualifications

• Bachelor’s degree is required.
• Experience in customer service management preferred.
• Strong communication and presentation skills.
• Proficiency with currencies and pricing concepts.

Responsibilities

• Manage daily customer service operations with integrity.
• Develop and train the service team to meet goals.
• Support other departments as needed and pursue opportunities for improvement.
• Ensure accurate currency handling and pricing strategies in international orders.

Skills

Customer service

Team leadership

Training & development

Bilingual

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Job Description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:
  • Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.