Customer Service Assistant

Mouser Electronics, Inc.; Bengaluru; Híbrido; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Mouser Electronics, Inc. in Bengaluru, India, is seeking a detail-oriented data entry and customer support professional.

You will handle accurate data entry, generate and review reports, and ensure orders are processed correctly across multiple currencies for international customers. The role requires precise documentation, timely data processing, and close collaboration with local and global teams to maintain service excellence.

Formación

• Bachelor’s degree required.
• Experience with data entry and report generation.
• Ability to handle multiple currencies and international orders.
• Strong communication skills in local language and English.

Responsabilidades

• Performs accurate data entry and formats material as required.
• Proofs material and generates data reports; resolves discrepancies with supervision.
• Files, keeps records, and transmits mail, e-mail, and reports as needed.
• Promotes high standards of quality and service excellence.
• Processes work timely to meet daily productivity objectives.
• Provides chat support in local language and other required languages; supports teams.

Conocimientos

Data entry

Time management

Organizing skills

Customer service

Chat support

Verbal and written communication

Local language proficiency

Educación

Bachelor's degree

Descripción del empleo

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.