Customer Service Assistant

Mouser Electronics, Inc.; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Mouser Electronics, Inc. in Pune, India, is seeking a detail-oriented data entry and customer support professional. You will perform data entry across systems, prepare reports, and ensure accuracy in order processing.

The role requires handling multiple currencies and international orders, excellent written and verbal communication in the local language, and collaboration with local Customer Service teams. A Bachelor’s degree is required.

Qualifications

• Bachelor’s degree required.
• Experience with data entry and report preparation.
• Proficiency in handling multiple currencies and international orders.
• Strong written and verbal communication skills.

Responsibilities

• Performs accurate data entry across programs and formats material as required.
• Proofs entered data and generates reports; resolves discrepancies with supervision.
• Files, records, and transmits mail, fax, and emails as needed.
• Supports customer service teams and provides coverage for complex requests.
• Communicates effectively in local language and other required languages.

Skills

Data entry

Customer service

Verbal and written communication

Multi-currency handling

Time management

Attention to detail

Education

Bachelor’s degree

Tools

Word processing

Spreadsheet

Database queries

Job description

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.