Technical Support Representative

Mouser Electronics, Inc.; Bengaluru; Hybrid; INR 550,000 - 900,000; Full time

Job summary

Mouser Electronics, Inc. in Bengaluru seeks a technically adept Customer Support Engineer to provide expert assistance on semiconductor, interconnect, and embedded components.

You will guide customers in product selection, troubleshoot issues, and coordinate with internal teams to resolve complex requests. You will also train local technical representatives as needed, maintain operations in the absence of coordinators, and contribute to supplier trainings.

Qualifications

• Bachelor’s degree in electronics engineering or equivalent field of study.
• Excellent written and verbal communication skills.
• Ability to analyze and troubleshoot electronic assemblies.
• Experience in technical support or customer-facing role preferred.

Responsibilities

• Provide technical support to customers via chat, phone, and email.
• Assist customers in selecting components for applications.
• Liaise with internal teams to resolve complex requests.
• Train and support local technical representatives as needed.
• Maintain workflow in the absence of coordinators or management.
• Contribute to supplier trainings and company meetings.
• Represent Mouser professionally and adhere to quality processes.
• Explain technical specifications and tools for semiconductor, interconnect, embedded products, and optoelectronics.
• Utilize schematics, test equipment, and instrumentation to analyze PCBA and sub-assemblies.
• Demonstrate strong time-management and organizational skills.

Skills

Excellent written and verbal comms

Analytical and problem solving

Time management and multi-tasking

Customer service orientation

Education

Bachelor’s degree in Electronics Engineering

Tools

Block diagrams & schematics

Test equipment

Job description

• Successfully performs all Technical Support duties.
• Actively supports the team by helping for complex or uncommon requests using best practices.
• Liaison with other teams for assistance when needed for ensuring service excellence.
• Supports local Technical Representative training needs when necessary.
• Ensures workflow is maintained if coordinator and management are not available.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.
• Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
• Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
• Excellent written and clear verbal communication on Chat, the telephone or in person, and interacts effectively with individuals and groups inside and outside the organization.
• Exhibits strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multi-task.
• Demonstrates effective time management and organizational skills.
• Bachelor’s degree in electronics engineering or equivalent field of study.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.