Customer Service Team Lead

Mouser; Maharashtra; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Mouser in Maharashtra seeks a Customer Service Manager to oversee the office, ensuring service excellence and adherence to Mouser policies. You will lead a team, manage performance, and support cross-functional needs in a dynamic distribution environment.

The role requires a Bachelor’s degree and strong bilingual communication in local language and English, with experience in currency handling, margins, and pricing for international orders. Internal candidates have clear progression paths.

Qualifications

• Bachelor’s degree required.
• Internal candidates: 1 year as Lead/Coordinator or 2 years with Mouser.
• Bilingual: fluent in local language and English.

Responsibilities

• Manages the Customer Service office with integrity and Mouser policies.
• Builds and leads a productive team through hiring, training and performance management.
• Supports other departments and branches as needed.
• Leads international order processing including currency, margins and pricing.
• Keeps up with industry trends and expands product knowledge.
• Supports total quality processes and continuous improvement.
• Adapts to changing business needs and takes on new responsibilities.
• Communicates effectively in local language and English.

Skills

People leadership

Customer service

Multi-currency processing

Performance management

Communication skills

MS Office

Typing

Education

Bachelor's Degree in any field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:
  • Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.