Customer Support Executive

Building Services Design & Energy Institute - MEPa2z; Ghaziabad District; On-site; INR 300,000 - 520,000; Full time

Job summary

We are seeking a dedicated Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will have strong communication skills, a passion for customer service, and experience handling inquiries via phone, email, and chat.

Responsibilities include maintaining customer records, collaborating with other departments to improve service delivery, and resolving issues to ensure a positive customer experience. Fluency in English, both written and spoken, is essential.

Qualifications

• Excellent communication skills and a customer-first mindset.
• Experience with customer relationship management (CRM) systems.
• Fluent in English, both written and spoken.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Maintain accurate and up-to-date customer records.
• Collaborate with other departments to improve service delivery.
• Resolve issues and ensure a positive customer experience.

Skills

Communication skills

CRM experience

English fluency

Job description

We are seeking a dedicated Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. As a Customer Support Executive, you will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include responding to customer queries via phone, email, and chat, maintaining customer records, and collaborating with other departments to enhance service delivery. The successful candidate will have experience in customer relationship management and be fluent in English, both written and spoken. If you are a proactive individual with a knack for problem-solving and a commitment to customer satisfaction.