Customer Service Representative

Kankei; Bhiwandi; On-site; INR 250,000 - 400,000; Full time

Job summary

Kankei is seeking a dedicated Customer Service Representative in Maharashtra to provide exceptional support and ensure customer satisfaction through effective communication. You will handle inquiries, resolve issues, and assist customers professionally.

Key responsibilities include responding via phone, email, or chat, maintaining records, and collaborating with the team to improve service quality. The role requires clear communication and a proactive problem-solving attitude.

Qualifications

• Excellent verbal and written communication skills.
• Patience and professionalism in handling inquiries and complaints.
• Familiarity with voice processes, telecalling, and telesales.
• Strong problem-solving and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively to ensure a positive experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication

Patience and professionalism

Voice processes / telecalling

Problem-solving

Multi-tasking in fast-paced env

Job description

We are seeking a dedicated Customer Service Representative to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills. As a Customer Service Representative, you will handle inquiries, resolve issues, and assist customers with their needs in a professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and complaints with patience and professionalism.
• Familiarity with voice processes, telecalling, and telesales.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

If you are passionate about customer service and have the skills to provide outstanding support, we encourage you to apply for this exciting opportunity.