Customer Support Executive

Building Services Design & Energy Institute - MEPa2z; Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Building Services Design & Energy Institute - MEPa2z in Delhi-NCR seeks a Customer Support Executive with strong communication skills and a passion for service. You will manage inquiries via phone, email and chat, keep customer records up to date, and collaborate with other departments to enhance delivery.

Fluent English is required for effective customer interaction and problem solving. The ideal candidate is proactive, adept at handling issues, and committed to ensuring a positive customer

Qualifications

• Strong communication skills and passion for customer service.
• Experience in customer relationship management.
• Fluent in English, written and spoken.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Maintain accurate customer records and update systems.
• Collaborate with other departments to improve service delivery.
• Resolve issues and ensure a positive customer experience.

Skills

Communication skills

Customer relationship management

Fluent English

Job description

We are seeking a dedicated Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. As a Customer Support Executive, you will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include responding to customer queries via phone, email, and chat, maintaining customer records, and collaborating with other departments to enhance service delivery. The successful candidate will have experience in customer relationship management and be fluent in English, both written and spoken. If you are a proactive individual with a knack for problem-solving and a commitment to customer satisfaction.