Customer Service Assistant

Mouser; Maharashtra; On-site; INR 300,000 - 540,000; Full time

Job summary

Mouser is seeking a detail-oriented data entry and customer support specialist in India to join our team. You will perform data entry across programs, proofs, and generate reports while ensuring accuracy and meeting daily productivity goals.

Responsibilities include supporting local Customer Service teams, handling chat in the local language and other required languages, processing international orders with multi-currency awareness, and maintaining high standards of quality and service

Qualifications

• Bachelor’s degree.
• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.

Responsibilities

• Perform data entry accurately and efficiently using various programs.
• Proofread entered data and generate reports; resolve discrepancies as needed.
• File, keep records, and distribute faxes, mail, or electronic correspondence.
• Promote and maintain high standards of quality and service excellence.
• Process work timely to meet daily productivity objectives.
• Understand and process orders with multiple currencies for international orders.
• Demonstrate effective time management and planning.
• Provide chat support in local language and other required languages.
• Support local Customer Service teams and assist other teams as needed.
• Assist the team with complex or uncommon requests and best practices.
• Communicate clearly in local language, both verbal and written, including telephone.

Skills

Data entry

Customer service

Time management

Multilingual support

Communication

Education

Bachelor’s degree

Job description

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.