Customer Service Associate

Parag Milk Foods; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

Parag Milk Foods in Mumbai, India is seeking a Customer Support Executive to manage inbound and outbound communications across phone, email, and live chat. You will identify customer needs, resolve problems, and document interactions in the database.

Role requires clear verbal and written communication, patience, and basic computer skills; familiarity with CRM systems is a plus, with emphasis on scripts, policies, and escalation.

Qualifications

• Clear verbal and written communication skills with active listening abilities.
• High level of patience and emotional control when dealing with clients.
• Basic computer proficiency and familiarity with customer management systems.

Responsibilities

• Manage communications inbound and outbound phone calls, emails, and live chats.
• Identify customer needs, resolve problems, and provide solutions.
• Document every customer interaction accurately in the data base.
• Adhere to company communication scripts, policies, and escalation metrics.

Skills

Verbal & written communication

Patience & emotional control

CRM familiarity

Tools

CRM software

Job description

Key Responsibilities

• Manage Communications inbound and outbound phone calls, emails, and live chats.


• Identify customer needs, resolve problems, and provide solutions.


• Document every customer interaction accurately in the data base


• Adhere to company communication scripts, policies, and escalation metrics

Essential Skills and Qualifications

• Clear verbal and written communication skills with active listening abilities.


• High level of patience and emotional control when dealing with clients.


• Basic computer proficiency and familiarity with customer management systems.