Client Service Representative

Bitbybit Solutions; Faridabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Bitbybit Solutions is seeking a friendly, professional Client Service Representative to be the primary contact for our clients. You will manage inquiries, resolve issues, and ensure a positive experience that supports client retention and satisfaction.

The role involves responding across channels, maintaining accurate CRM records, and collaborating with sales, technical, and billing teams to meet client needs. Strong communication and data accuracy are essential for success.

Qualifications

• Experience in customer service or client support.
• Strong communication and active listening skills.
• Ability to manage multiple inquiries and prioritize effectively.

Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.

Skills

Customer service

CRM

Communication

Tools

CRM software

Job description

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction.

Key Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.