Client Service Representative

Bitbybit Solutions; Lucknow; On-site; INR 300,000 - 420,000; Full time

Job summary

Bitbybit Solutions is seeking a friendly Client Service Representative to be the primary point of contact for clients. The role focuses on managing inquiries, resolving issues, and ensuring a positive customer experience that supports client retention.

The ideal candidate will interact via phone, email, chat, or in person, providing accurate product and policy information, and collaborating with sales, technical, and billing teams to meet client needs.

Qualifications

• Excellent communication and interpersonal skills.
• Experience working with CRM systems and managing client records.
• Ability to resolve issues with a calm and solution-oriented approach.

Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.

Job description

Job Summary: We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction.

Key Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.