Customer Support Representative

Findoc Investmart; Cyber City; On-site; INR 300,000 - 600,000; Full time

Job summary

Findoc Investmart in India is seeking a Customer Support specialist to handle inquiries via phone, email, live chat, and ticketing systems, delivering timely, professional responses.

You will investigate issues, document interactions in the CRM, build relationships with customers, and stay updated on products and policies to guide users effectively.

Qualifications

• Bachelor's degree in business or communications (related field) is a plus.
• 1–3 years of experience in customer service, retail, call centre, or client-facing roles.
• Exceptional verbal and written communication skills with strong command of English.
• Familiarity with CRM software and basic proficiency in MS Office / Google Workspace.

Responsibilities

• Customer Support: Handle incoming customer inquiries, requests, and complaints via phone, email, live chat, and ticketing systems in a timely and professional manner.
• Issue Resolution: Investigate and troubleshoot customer issues, providing accurate, valid, and effective solutions or escalations when necessary.
• Relationship Building: Foster long-term, positive relationships with customers by demonstrating empathy, patience, and a helpful attitude.
• Product & Process Knowledge: Stay up-to-date with company products, services, policies, and procedures to accurately guide customers.
• Documentation & Tracking: Maintain detailed and accurate records of customer interactions, inquiries, comments, and complaints in the CRM system.
• Feedback & Improvement: Identify recurring customer pain points and share actionable insights with management to help improve products, services, and internal processes.

Skills

Communication

Problem-solving

Emotional intelligence

Multitasking

Education

Bachelor's degree in business/communications or related field

Tools

Salesforce

Zendesk

Freshdesk

Lime chat

Zoho

MS Office

Google Workspace

Job description

Key Responsibilities

• Customer Support: Handle incoming customer inquiries, requests, and complaints via phone, email, live chat, and ticketing systems in a timely and professional manner.
• Issue Resolution: Investigate and troubleshoot customer issues, providing accurate, valid, and effective solutions or escalations when necessary.
• Relationship Building: Foster long-term, positive relationships with customers by demonstrating empathy, patience, and a helpful attitude.
• Product & Process Knowledge: Stay up-to-date with company products, services, policies, and procedures to accurately guide customers.
• Documentation & Tracking: Maintain detailed and accurate records of customer interactions, inquiries, comments, and complaints in the CRM system.
• Feedback & Improvement: Identify recurring customer pain points and share actionable insights with management to help improve products, services, and internal processes.

Qualifications & Requirements

• Education: A bachelors degree. in business, communications, or a related field is a plus.
• Experience: 1 to 3 years of experience in a customer service, retail, call centre, or client-facing role.
• Communication Skills: Exceptional verbal and written communication skills with a strong command of English (additional language proficiencies are a bonus).
• Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk, Lime chat, zoho) and basic proficiency in MS Office / Google Workspace.
• Soft Skills: Strong problem-solving abilities, high emotional intelligence, patience, and the ability to manage stressful situations calmly and professionally.
• Adaptability: Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.