Customer Service Officer

TDK Electronics; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TDK Electronics in Mumbai seeks an experienced Order Management professional to handle end-to-end order processing, pricing, and shipment coordination. The role involves receiving orders from OEMs and distributors, ensuring accuracy of terms, and communicating with customers on status and issues.

The ideal candidate has 5–6 years’ experience in logistics, with proficiency in SAP ERP and EDI management, and a strong focus on timely MIS reporting and KPI tracking.

Qualifications

• 5–6 years of professional experience in logistics and order management.
• Education in B.Com/M.Com or Diploma in Logistics & SCM.
• Experience in SAP order entry, pricing, and order acknowledgment.

Responsibilities

• Receive purchase orders from OEMs and distributors.
• Scrutinize orders for terms and conditions (payment, delivery, currency, price).
• Book sales orders in SAP and issue order acknowledgments.
• Coordinate with Sales, Factory, and Customers for special actions.
• Coordinate shipments and logistics.

Skills

Order management

Customer coordination

MIS reporting

KPI tracking

Education

B.Com / M.Com / Diploma in Logistics & SCM

Tools

SAP ERP

EDI management

Job description

Education : B.Com / M.Com/Diploma in Logistics & SCM

Experience : 5 to 6 Years of professional experience

Key activities :

• Receipt of Purchase orders from end customers (OEM’s, Distributor etc)
• Scrutiny of orders for correctness and completeness for agreed terms and conditions (Payment term, Delivery term, Currency, Price, Trade discount etc)
• Booking of sales orders in SAP, based on normal or special pricing and send order acknowledgment copy to customer on time
• Aligning with Sales / Factory / Customer for any special actions on the orders
• Logistics co-ordination for shipments
• Communication to customers on order status, open orders and Priority order status on time to time.
• Checking and updating the customers master data on time to time in SAP in consultation with Commercial team
• Handling of customer complaints & return shipment
• Keeping monthly track of MIS and defined KPI’s
• Monitoring accuracy of orders placed by customer and timely updating to management
• Sharing DN report with Distributor for complete shipment consolidation
• On time sharing of DN details from Germany warehouse to get the FF details from customer
• Issuing Proforma invoice to Advance customer & follow up for payment before releasing the DN
• Responsible for customer's EDI management as & when / where applicable