Deputy Manager

Darwinbox Digital Solutions Pvt. Ltd.; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Hyderabad seeks a Sales Operations coordinator to manage order processing, invoicing, and receivables, coordinating with PPIC, QA, RA, and logistics to meet delivery schedules.

You will raise sale orders in SAP, obtain price approvals, generate customer documents such as COAs and GMP certificates, and ensure timely payments while maintaining accurate sales data and reports. This role demands strong cross-functional collaboration to ensure smooth shipments.

Qualifications

• Experience in order processing and receivables coordination.
• Proficiency in SAP for processing sale orders and PO receipts.
• Ability to liaise with QA, RA, Logistics and finance teams.

Responsibilities

• Coordinate with PPIC for dispatch schedules against lead times.
• Arrange proforma invoices and secure advance payments from customers.
• Review purchase orders and raise sale orders in SAP as per customer requirements.
• Take price approvals from team head for raising sale orders in SAP.
• Coordinate with Site teams and Logistics for shipment schedules and AWB documents.
• Ensure timely collection of payments and address discrepancies with Finance.

Skills

Order processing

SAP

Sales coordination

Documentation

Customer communication

Tools

SAP

Job description

Supporting the business teams from order processing to receivables.

Maintaining clear track of orderbook and sales database.

Arranging proforma invoices to customers and ensuring them to place an order and enabling them to remit advance payments.

Purchase order receipt and order acknowledgment to customers with the given lead times.

Review of Purchase orders and place the Sale order in SAP as per customer requirements.

Taking price approvals from team head / sales head for raising Sale orders in SAP.

Coordinating with PPIC for dispatch schedules against lead times.

Arranging pre-shipment CoA’s with customer to for acceptance to Invoice the shipments.

Coordinating with Site teams and Logistics team for shipment schedules / AWB documents to meet the committed shipment delivery schedules.

Timely collection of Payments from customers and Co-ordinate with Finance about any discrepancies/Variance received, and any issuance of credit note to customers.

Communicating with customers & providing various documents (i.e.) Typical COA’s, Spec & MOA, GMP certificates and Regulatory documents like Technical Package etc.

Coordinating with the site teams for customer samples / vendor qualification documents and providing to customers as per their requirements.

Coordinate with various departments such as QA, QC, RA, R&D, IPR and Manufacturing/Production to address the techno & regulatory queries received from customers.

Initiation of CDA, GQP and service agreements as per the requirement of customers.

Return shipments shall be handled by Coordinating with logistics, commercial team, plant QA & QC, Finance team & with the customers.

Maintaining sales data and generating customer specific monthly/weekly sales reports