Customer Service Manager

the Sleep Company; Hyderabad; On-site; INR 446,000 - 558,000; Full time

Benefits offered by this job

Gender: Female

Job summary

The Sleep Company in Hyderabad is seeking a customer-focused associate to welcome guests, understand their needs, and guide them to the right products. You will maintain product knowledge, assist in queries, and ensure a smooth handover to the right staff for continued support.

Ideal candidates are female with at least 2 years in hospitality or customer service, possessing strong communication and empathy to deliver outstanding in-store experiences.

Qualifications

• 2+ years of experience in customer service or hospitality.
• Ability to greet and engage customers warmly.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome and engage every customer upon entry, creating a warm and inviting first impression.
• Initiate conversations to understand the customers purpose of visit and capture essential details to establish rapport and personalize their experience.
• Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
• Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
• Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
• Resolve minor queries on the spot and elevate concerns when necessary to uphold service standards.
• Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.

Skills

Customer service

Hospitality

Communication

Empathy

Job description

FemaleRole & responsibilities

• Welcome and engage every customer upon entry, creating a warm and inviting first impression.
• Initiate conversations to understand the customers purpose of visit and capture essential details to establish rapport and personalize their experience.
• Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
• Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
• Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
• Resolve minor queries on the spot and elevate concerns when necessary to uphold service standards.
• Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.

Preferred candidate profile

Female

Perks and benefits

Gender: Female

Experience (in yrs): 2 yrs and above

Target Industry / Profile Background: Hospitality, Automobile, Customer Service Industry, Airhostess Background.

Monthly Salary Budget : 40K to 50K Gross Salary