Guest Relation - Executive

Malabar Group; Delhi; On-site; INR 223,000 - 335,000; Full time

Job summary

Malabar Group in Delhi seeks a proactive Customer Relations Associate to welcome guests, assess needs, and direct them to the appropriate salesperson to ensure satisfaction.

You will engage shoppers, help maintain an appealing store ambiance, collect basic customer data for analysis, and support exhibitions and promotional events while upholding VM guidelines.

Qualifications

• Strong customer relation skills and client handling experience.
• Excellent communication and interpersonal skills.
• Fluent at engaging customers and guiding them to appropriate sections.

Responsibilities

• Welcome guests, assess needs and direct to the right salesperson for satisfaction.
• Engage with customers, understand requirements and direct to the proper section.
• Enhance store image to boost customer appeal.
• Handle inquiries and complaints politely in person, over the phone, or by email.
• Collect pre-purchase and footfall data for analysis.
• Assist in maintaining store ambiance and VM-compliant displays.
• Call leads, invite customers to exhibitions, and publicize events.
• Guide customers through scheme opening and remind about payments.

Skills

Customer relation

Communication skills

Job description

Job Role:

• To welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction.
• To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
• Upgrade personal and company image to stimulate maximum customer appeal.
• Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner.
• Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis.
• Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.
• Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
• Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.

Skills Required:

• Expertise in Customer relation
• Good Communication Skill