Executive - Guest Relations

Malabar Group; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Malabar Group in Bengaluru seeks a Customer Relations Executive to welcome guests, understand their needs, and direct them to the right salesperson to ensure customer satisfaction.

The role involves engaging with customers to achieve delight, maintaining the store ambiance, and handling inquiries and complaints in a friendly, professional manner. It also includes data collection on pre-purchase activities and supporting promotions.

Qualifications

• Experience in customer relations and delivering friendly, professional service.
• Strong verbal and written communication abilities are essential.

Responsibilities

• Welcome guests and understand their requirements, directing them to the appropriate salesperson.
• Engage with customers to understand needs and aim for customer delight.
• Maintain store image and VM compliance, including displays and decorations.
• Handle guest inquiries and complaints in a courteous manner across in-person, phone, and email channels.
• Gather pre-purchase and footfall data for analysis.
• Contact potential customers and invite them to exhibitions and promotions.
• Guide customers through scheme openings and remind about payments.

Skills

Expertise in Customer relation

Good Communication Skill

Job description

Job Role:

• To welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction.
• To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
• Upgrade personal and company image to stimulate maximum customer appeal.
• Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner.
• Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis.
• Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.
• Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
• Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.

Skills Required:

• Expertise in Customer relation
• Good Communication Skill