Walk-in | Customer Support and Sales Executive

Sihi Heritage Soil Industries; Madurai District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Paid leave

Career growth

Training and development

Friendly environment

Job summary

Sihi Heritage Soil Industries is seeking a proactive Customer Support Executive to handle multi-channel customer interactions, resolve queries, and ensure a smooth experience across calls, WhatsApp, emails, and chat.

The role involves addressing queries related to products, orders, payments, delivery, and services, while coordinating with Sales, Operations, and Logistics to resolve issues and ensure order closure. Fresh graduates with 0-2 years are welcome and English communication is essential.

Qualifications

• Graduate with 0-2 years of experience in Customer Support, Tele-calling, CRM, or similar role.
• Fluent English verbal and written communication skills.
• Hindi knowledge will be an added advantage.
• Good understanding of customer handling, complaint resolution, and follow-ups.
• Proficiency in MS Excel, email, CRM, Shopify, and other computer applications.

Responsibilities

• Handle inbound and outbound calls, WhatsApp, emails, and chat support professionally.
• Respond to customer queries related to products, orders, payments, delivery, and services.
• Provide accurate and timely solutions and maintain high customer satisfaction.
• Coordinate with Sales, Operations, Logistics, and other teams for order status, replacements, refunds, and delivery issues.
• Update and maintain customer details and interactions in CRM/Excel/Shopify; follow up to resolve queries and close orders.
• Escalate complex issues to senior management when required.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Team player

Education

Graduate degree

Tools

MS Excel

CRM

Shopify

Email

Job description

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp, emails, and chat support professionally.
• Respond to customer queries related to products, orders, payments, delivery, and services.
• Understand customer concerns and provide accurate and timely solutions.
• Handle customer complaints patiently and work towards maintaining high customer satisfaction.
• Coordinate with Sales, Operations, Logistics, and other internal teams for order status, replacements, refunds, and delivery-related issues.
• Maintain and update customer details, interactions, complaints, and follow-ups in CRM, Excel, or Shopify.
• Conduct timely follow-ups with customers to ensure complete query resolution and order closure.
• Collect customer feedback and identify recurring issues for better customer service.
• Escalate complex or unresolved customer issues to the senior management/team when required.
• Ensure all customer interactions are handled with professionalism, patience, and a customer-first approach.

Requirements:

• Female candidates preferred, with candidates from Madurai preferred.
• Any Graduate with 0-2 years of experience in Customer Support, Tele-calling, CRM, or a similar role.
• Excellent verbal and written communication skills in English.
• Knowledge of Hindi will be an added advantage.
• Good understanding of customer handling, complaint resolution, and follow-up processes.
• Basic knowledge of MS Excel, email communication, CRM, Shopify, and other computer applications.
• Strong problem-solving and decision-making skills with attention to detail.
• Good listening and interpersonal skills with the ability to understand customer requirements.
• Ability to multitask, manage multiple customer queries, and work under pressure.
• Positive attitude, patience, and willingness to work as part of a team.
• Candidates should be customer-focused, responsible, and committed to providing a good customer experience.

Soft Skills:

• Customer-first attitude
• Good communication and listening skills
• Patience and problem-solving ability
• Team player with a positive attitude
• Ability to handle pressure and multitask

Perks & Benefits:

• Competitive salary
• Paid Leave
• Career growth opportunities
• Training and development
• Friendly and supportive work environment