Customer Service Manager

the Sleep Company; Telangana; On-site; INR 200,000 - 350,000; Full time

Job summary

The Sleep Company in Telangana is seeking a customer-centric associate to greet visitors, understand their needs, and guide them to the right products. You will capture essential details to personalize the service and ensure a warm, seamless experience.

With 2+ years in customer service or hospitality, you will listen actively, empathize, and coordinate with store staff to provide accurate information and timely support, maintaining high standards of guest care.

Qualifications

• Excellent communication and active listening to engage customers.
• Ability to understand customer needs and offer suitable products.
• Warm and welcoming demeanor with professional appearance.

Responsibilities

• Welcome and engage every customer upon entry, creating a warm and inviting first impression.
• Initiate conversations to understand the customer's purpose of visit and capture essential details to establish rapport and personalize their experience.
• Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
• Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
• Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
• Resolve minor queries on the spot and elevate concerns when necessary to uphold service standards.
• Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.

Skills

Customer service

Communication

Empathy

Hospitality

Job description

• Welcome and engage every customer upon entry, creating a warm and inviting first impression.
• Initiate conversations to understand the customer's purpose of visit and capture essential details to establish rapport and personalize their experience.
• Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
• Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
• Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
• Resolve minor queries on the spot and elevate concerns when necessary to uphold service standards.
• Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.
• Gender: Female
• Experience (in yrs): 2 yrs and above
• Target Industry / Profile Background: Hospitality, Automobile, Customer Service Industry, Airhostess Background.