Customer Relationship Executive - Female

Imitr Hr Consulting Services; Gurugram District; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

Fixed Day Shift

Supportive Environment

On-Roll

Job summary

Imitr Hr Consulting Services in Haryana is seeking a female graduate with 0-1 year in Customer Service/Voice to handle customer calls, WhatsApp and email queries on product information, and to resolve complaints and feedback while following up on delayed orders. You will coordinate with the logistics team for delivery issues, maintain accurate customer records, and provide timely query resolution.

Basic computer & MS Office skills and strong verbal and written communication are essential, with a

Qualifications

• Female graduate with 0-1 yr exp in Customer Service/Voice.
• Good verbal & written communication skills.
• Basic computer & MS Office knowledge.
• Customer-friendly attitude with a willingness to learn.

Responsibilities

• Handle customer calls, WhatsApp & email queries on product info.
• Resolve complaints, feedback & follow up on delayed/returned orders.
• Coordinate with logistics team for delivery issues.
• Maintain customer records & provide timely query resolution.

Skills

Experience: 0-1 year

Verbal communication

Written communication

MS Office basics

Education

Graduate

Job description

• Handle customer calls, WhatsApp & email queries on product info.


• Resolve complaints, feedback & follow up on delayed/returned orders.


• Coordinate with logistics team for delivery issues.


• Maintain customer records & provide timely query resolution.

Required Candidate profile

• Female graduate with 0-1 yr exp in Customer Service/Voice.


• Good verbal & written communication skills.


• Basic computer & MS Office knowledge.


• Customer-friendly attitude with a willingness to learn.

Perks and benefits

• Fixed Day Shift


• Supportive Environment


• On-Roll