Customer Service Manager

J P Extrusiontech Ltd; Ankleshwar; On-site; INR 250,000 - 350,000; Full time

Job summary

J P Extrusiontech Ltd. is seeking a customer service role to manage operations and ensure timely resolution of complaints. The position involves handling queries across phone, email, and chat, and implementing strategies to boost customer satisfaction, while collaborating with internal teams to tackle issues in quality and delivery.

Data analysis will guide improvements in after-sales processes. The role requires coordinating with multiple departments to maintain service standards and drive

Qualifications

• Manage customer service operations, ensuring timely resolution of customer complaints and grievances.
• Handle customer queries, concerns, and feedback through various channels (phone, email, chat).
• Develop and implement effective strategies for improving customer satisfaction ratings.
• Collaborate with internal teams to resolve complex issues related to product quality, delivery schedules, etc.
• Analyze data to identify trends and areas for improvement in the after-sales service process.

Responsibilities

• Oversee customer service operations to ensure timely resolution of complaints.
• Respond to queries and feedback via phone, email, and chat across channels.
• Develop strategies to improve customer satisfaction scores.
• Coordinate with internal teams to resolve issues on quality and delivery.
• Analyze service data to identify trends and opportunities for improvement.

Job description

Roles and Responsibilities

• Manage customer service operations, ensuring timely resolution of customer complaints and grievances.
  
• Handle customer queries, concerns, and feedback through various channels (phone, email, chat).
  
• Develop and implement effective strategies for improving customer satisfaction ratings.
  
• Collaborate with internal teams to resolve complex issues related to product quality, delivery schedules, etc.
  
• Analyze data to identify trends and areas for improvement in the after-sales service process.