Executive - Admin Customer Care

Larsen & Toubro; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Larsen & Toubro in Coimbatore seeks an Admin Customer Care professional to manage customer interactions and ensure timely service delivery. You will coordinate with logistics, track requests, and maintain detailed service histories, contributing to a responsive and customer-focused operation.

You will analyze feedback, prepare reports on issues and timelines, and support visits and cross-functional coordination while upholding company policies and service protocols.

Responsibilities

• Manage customer escalations and ensure timely closure with proper root cause
• Coordinate with logistics and planning for accurate delivery commitments
• Support continuous improvement by analyzing customer feedback and trends
• Handle customer inquiries, complaints, and service requests professionally
• Coordinate with internal teams to resolve customer issues on time
• Maintain customer communication through calls, emails, and portals
• Track and update status of customer requests and escalations
• Ensure high customer satisfaction and quick response time
• Maintain records of customer interactions and service history
• Support order coordination, dispatch follow-ups, and delivery updates
• Prepare reports on customer issues, feedback, and resolution timelines
• Assist in handling customer visits and coordination with internal teams
• Follow company policies, communication standards, and service protocols

Job description

Roles and Responsibilities - Admin Customer Care

• Manage customer escalations and ensure timely closure with proper root cause


• Coordinate with logistics and planning for accurate delivery commitments


• Support continuous improvement by analyzing customer feedback and trends


• Handle customer inquiries, complaints, and service requests professionally


• Coordinate with internal teams to resolve customer issues on time


• Maintain customer communication through calls, emails, and portals


• Track and update status of customer requests and escalations


• Ensure high customer satisfaction and quick response time


• Maintain records of customer interactions and service history


• Support order coordination, dispatch follow-ups, and delivery updates


• Prepare reports on customer issues, feedback, and resolution timelines


• Assist in handling customer visits and coordination with internal teams


• Follow company policies, communication standards, and service protocols