Customer Support

Tech Tales Accelerantz; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Tech Tales Accelerantz is seeking a customer service professional to understand customer concerns and provide timely solutions in a fast-paced environment. You will resolve complaints professionally and follow up to ensure satisfaction, while maintaining accurate records of interactions.

The role emphasizes meeting response and resolution targets, handling difficult customers with poise, and reporting recurring issues to relevant teams for process improvements.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Customer-oriented and patient approach.
• Ability to handle difficult customers professionally.
• Ability to multitask and work effectively in a fast-paced environment.
• Good attention to detail and follow-up skills.

Responsibilities

• Understand customer concerns and provide timely and appropriate solutions.
• Resolve complaints professionally while maintaining a positive customer experience.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined customer service, response-time, and resolution-time targets.
• Identify recurring customer issues and share feedback with the relevant teams.
• Follow company policies, procedures, and customer service standards.

Skills

Verbal & Written Communication

Listening & Problem Solving

Customer-oriented & Patient

Handling Difficult Customers

Multitasking in Fast-paced Environment

Attention to Detail & Follow-up

Job description

Role & responsibilities :

• Understand customer concerns and provide timely and appropriate solutions.
• Resolve complaints professionally while maintaining a positive customer experience.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined customer service, response-time, and resolution-time targets.
• Identify recurring customer issues and share feedback with the relevant teams.
• Follow company policies, procedures, and customer service standards.

Required Skills:

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Customer-oriented and patient approach.
• Ability to handle difficult customers professionally.
• Ability to multitask and work effectively in a fast-paced environment.
• Good attention to detail and follow-up skills.